; Karens Portfolio

Karen Bergan

Customer Operations| Full-Stack Web Developer| Certified Salesforce Administrator

About

Myself

An experienced professional in CRM data analytics managing projects, working with cross functional teams as well as outside vendors fosters my innate ability to learn new things quickly and ready to take on greater challenges! These key principles have allowed me to define and create new business processes to improve data quality. A recent college graduate who enjoys thinking BIG and creating out of the box experiences for end users. My adept training in Customer Operations and Human Resources allows me to understand the importance of being customer centric. I am ready for the next opportunity to learn new things and create new experiences.

Skills

What I can do for your company
front end

Front-End

- HTML/CSS


- Javascript


- GSAP


- Responsive Design

backend

Back-End

- GraphQL


- MySQL


- CRM platform (Salesforce)


- API

FrameWorks

Customer Operations


-Human Resources


- Data analytic


- Customer Obsessed


- Organizational Behavior


- Marketing


- Account/Project Management

Portfolio

View my recent Projects
react/gatsby website

E-commerce Website

I created a mock website for a coffee shop using React, Gastby, Javascript, Contenful, GraphQL, Gitbash. I also added a functioning shopping cart using API from snipcart.

View Code

Speech Recognition

This is a simply website using HTML, CSS and a lot of Javascript. I added arrays with responses your device can say back once one of your words or phrases is recognized.

View Code
react/gatsby website
react website

API Cookbook

A cookbook website utilizing the API from Edamam.com. This project uses React, CSS, and Javascript

View Code

Relevant Experience

View my code and design.
  • Meraki Solar

    Sales Support Coordinator| Key Achievements: Created and implemented email updates with current customers and sales representatives to improve company communication by ~ 15% Created training documentation and mentored 6 sales support specialists. Represented Meraki Solar by speaking to over 600 customers teaching them the benefits of Solar, walking them through signing loan and contract documents. Helped over 110 deals of sales representatives to close and retain their customers solar projects. Created reports and dashboards in Salesforce to improve efficiency and productivity for sales rep and team members by ~1.7%. Reported weekly on how I was meeting our company's KPI goals. Spent 80% of each day utilizing CRM tool Salesforce.com to analyze large volumes of data to influence decision-making processes. Nominated for employee of the year. Key Words: Sales Support, Salesforce Administrator, Data analytic, Data visualization,JavaScript, Startup Company

  • University of West Florida

    Oreintation Leader & Resident Advisor| Key Achievements: Communicated and collaborated with a hall staff of 20 students to establish a united leadership team. Created and coordinated programs that promote campus resources and community building. Utilized problem-solving skills and mediated discussion during ambiguous and/or unexpected situations. Created monthly informational boards that promote diversity, academics, engagement, and health. Ensured supervisors were informed of activities, issues and concerns in a timely and professional manner. Upheld university policy and consistently followed up with residents. Created and planned residential events and programs while saving 42% of my allotted semester budget and increased student attendance. Key Words: Budget management, Leadership, Customer engagement, Event planning, Marketing

Get in Touch

Lets work together